Job Title: Sports Operations Manager
Division/Unit: Management Team, NSCDA (Operations) Ltd.
Reports to: Director of Operations
Status: 3 Year Contract
Hire Date: March/April 2012


Principle Purpose and Duties:

Reporting to the Director of Operations, the Service Delivery Manager will provide a hands-on role in the successful delivery of the company’s sports, leisure and daily operations. The candidate will ensure that all of the company’s sports and leisure operations are delivered to the highest standards, in a safe and welcoming environment. This is a Service Delivery Role.


The candidate will work with the Sales & Marketing Manager, Head of Maintenance, Human Resources & Training and the Finance unit to make sure the company’s Sports Delivery Operations targets are met.


Key Job Responsibilities:

Lead and Manage the Operations Team. Directly manage the Duty Managers in the National Aquatic Centre and in Morton Stadium and any other sites associated with NSCDA (Operations) Limited.

Responsible for the day-to-day Sports Delivery of the Aquatic Centre and Morton Stadium.

Responsible for Customer and Staff safety at all times. First point of contact for any Health and Safety issue including Security, Fire and Customer Issues.

Develop and implement a business model for the overall growth and development of the Sports Delivery element of the company.

Ensure the operating procedures are in line with industry regulations and best practice.

Improve and develop operational systems that will help improve and drive the business forward.

Ensure that all necessary operational systems are in place to enable the business targets to be met.

Analyse and improve all existing policies, procedures, operational methods and development plans of all delivery aspects of the business.

Develop appropriate targets & KPI for the Sports Delivery of the Business including Performance Management and Staff Development.

Organise, develop and assist in the coaching and development of the Duty Managers and their teams.

Managing and directing staff briefings and staff training.

Customer Relationship Management. Taking responsibility for all Customer Related queries and incidents and ensuring efficient processes are in place to deal with all customer queries.

Assist the Sales and Marketing Team with relevant Marketing initiatives on both sites.

Coordination of management and staff rosters including forward planning for peak business times.

Drive the business in seeking National and International Operational recognition and awards.

Assist and insure the successful delivery of events hosted by the Centre and Morton Stadium.

Improve staff flexibility between departments by providing cross departmental training and development opportunities for both Managers and Staff.

Develop and Manage budgeting process at year end and throughout the year.

Direct and oversee supplier invoices/payments for all services relating to the operations budget.

Liaise with Governing Bodies of Sport in relation to events and planning of activities at the Campus (Swim Ireland, Athletics Ireland).

Liaison with all Department Heads on matters that affect the running of the Centre.




A proven leader with 10 years’ experience in the Sports & Recreation Business.

Direct experience of both aquatics and athletics required.

Ability to work autonomously but also as part of a strong team member.

Understanding of financial management is desirable.

Proven record in achieving income and service delivery targets.

Sports Health and Safety Operations experience.

Strong Communication Skills and experience of Managing a large team is essential.

Financial Management and Public Procurement knowledge.

Senior Operations Management experience of a Large Sport & Recreational facility with both Wet & Dry training facilities.

Gym & Fitness Club experience.

An understanding of High Performance Delivery to Athletes.

Experience in Event Management and in particular Sporting Events.




Degree or Post Graduate Qualification in a relevant discipline a distinct advantage.

Raymond Hoare,
Head of Human Resources,
NSCDA (Operations) Limited,
Abbotstown, Dublin 15.


Closing Date: Wed 4th April 2012

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